Last updated: September 8, 2026
Quick answers about WatchNext, Premium, and where to get help.
For questions about the app, your library, Premium features, or account access, email us:
You can also ask for help, share feedback, or submit comments in our Discord community (sign in on Account to get the server invite).
To access member channels, join Discord, sign in here, then use Account → Connect Discord to link your WatchNext profile. Linking grants the Verified role and sets your server nickname from your display name.
Billing & payments are processed by Stripe. We do not store your full card number. Most payment, invoice, and subscription-management questions are handled in Stripe’s secure billing portal or by Stripe support — see the table below.
Privacy-specific requests (do-not-sell, data deletion, etc.) are covered on our Privacy policy page.
| Topic | Contact |
|---|---|
| Update card or payment method | Stripe — Account → Manage billing |
| Cancel or renew Premium | Stripe — billing portal (Premium stays active until period end) |
| Download invoices or receipts | Stripe — billing portal or email receipts from Stripe |
| Failed or declined charges | Stripe first; email us if Premium did not activate after a successful payment |
| Refund requests | Stripe / our Terms — subscriptions are non-refundable for partial periods |
| Disputed or unrecognized charges | Stripe or your bank; include Stripe receipt details if you contact us |
| Premium not unlocked after paying | WatchNext — [email protected] with the email on your account |
| Magic link / sign-in problems | WatchNext — [email protected] |
| Missing episodes, wrong show status, sync issues | WatchNext — [email protected] |
| Push notifications or email digest | WatchNext — check Account settings first, then email us |
WatchNext is a web app for tracking TV shows across streaming services — our core focus. Add shows to your library, mark episodes watched, see new and upcoming episodes, and find where to stream. You can also track movies in a simpler title-level library when you want one watchlist for both.
Yes — optionally. TV is the core product (Newly Released, Coming Soon, episode progress, digests). Movies are simpler: add a film, mark it watched or set a status, and see streaming providers. There are no episode-style alerts or push notifications for movies in the current release.
Yes. The free tier lets you track up to 50 TV shows and 50 movies — each type has its own 50-item cap, not a shared 50. Every new account also gets a 30-day Premium trial starting at first sign-in — no credit card required. During the trial you get Premium-tier entitlements (100 shows / 100 movies, ad-free, push, status alerts) — not Unlimited exclusives (calendar, import, export, Wrapped). After 30 days you return to the free tier unless you subscribe.
Premium raises caps to 100/100, removes ads, and adds push, series status, enhanced digest, and inactivity protection. Unlimited removes caps and adds the My shows calendar with iCal/RSS feeds, TV Time/Trakt import, library export, and WatchNext Wrapped.
If you cancel or drop to a lower tier while over that tier’s caps, over-cap titles stay in your library but become Archived — they appear faded with an "Archived" badge, stop generating episode alerts and emails, and don't count toward your active cap. Upgrading restores archived titles up to your new plan’s caps.
Enter your email on the sign-in page. We send a one-time magic link — no password. The link expires in 15 minutes and works once. First-time sign-in creates your account automatically.
No. WatchNext runs in your browser at watchnext.app. You can install it as a PWA (Add to Home Screen) on mobile for an app-like experience and optional push notifications on supported devices.
Not yet as a store download. WatchNext works in any browser, and you can install it as a PWA (Add to Home Screen) for an app-like experience. We’re gauging interest in native apps, so watch for a short poll in the app. The PWA also keeps your last-loaded library viewable offline (read-only).
Not Started is a library show you haven’t begun. Watching covers shows you’re in the middle of or caught up on. Not for me (or stopped watching) marks a show you dropped so it stops generating alerts. You can resume it any time from the show’s details.
When you are signed in, Discover suggests shows based on your library — by default, titles that other viewers track alongside yours. You can combine filters (hidden gems, highly rated, on my services, new episodes, coming soon, ended, and more) to narrow the list. Each card shows ratings and where to stream.
When you are signed in, the Trending page includes a Recommended for you section — shows that people who track the same titles as you also watch. These use the same taste-overlap logic as Discover’s default “For you” view.
On a Discover card (Add tab) or a Recommended for you row (Trending page), click the × button. That show will not appear in Discover or recommendations for 90 days. Dismissing does not remove anything from your library — it only hides the suggestion. After 90 days the show can be suggested again.
When you are signed in, open Streaming platforms in the app (or visit /platforms when signed out). The page lists streaming services WatchNext tracks. Below My Streaming Providers, each service has a card with a short description and a Visit button when a link is available.
At the top of the Streaming platforms tab, My Streaming Providers is your personal list of services you use. There are two areas:
There are no checkboxes — drag and drop is the only control. Changes save automatically when you move or reorder a card.
Each card in Enabled shows a small number in the upper-left corner (1 is highest priority). Drag cards within Enabled to reorder them. That order is saved and used across WatchNext when deciding which provider to highlight first.
When a title is available on one or more of your Enabled services, library and list cards prefer those provider pills instead of showing every service. Your priority order decides which enabled service appears first when several match. Opening a title’s details still shows the full TMDB provider list. If you have nothing enabled, WatchNext falls back to the default catalog order.
Some cards use affiliate links where WatchNext has a publisher relationship; others link to the service’s public website. When any affiliate links are present, a disclosure appears at the bottom of the Streaming platforms page.
Import is an Unlimited feature. On the Add TV / Movies tab, use the Import your watch history section:
Import respects your Unlimited library (uncapped). Free and Premium accounts see an upgrade prompt instead of import.
New accounts receive a welcome message explaining your 30-day Premium trial, which starts automatically on first sign-in. You can jump straight to import or explore the app. The trial does not require a credit card — subscribe through Account only if you want Premium after the trial ends.
Everyone gets a Calendar tab with a month grid and two views. Upcoming (free) shows upcoming episodes from shows you track. My shows is part of Unlimited (it carries a Premium lock on other plans) and shows past and upcoming air dates for your whole library. Premieres, season premieres, and finales are labeled on the grid, and hovering an episode on My shows shows whether you have already watched it.
Yes — Unlimited includes private iCal (.ics) and RSS feed URLs for your personal calendar. Generate them from the My shows view of the Calendar tab. Treat these links like passwords: anyone with the URL can see your tracked air dates. You can rotate the feed token if a link is exposed.
No. Coming Soon (free) is a list of future episodes. The Calendar tab lays episodes out on a month grid: its free Upcoming view covers future episodes, and the Unlimited My shows view adds past air dates for your library plus iCal and RSS feed subscriptions.
Wrapped is your year or month in TV — episodes watched, unique shows, active viewing days, ratings you gave, and your top shows and genres. Find it on the in-app Premium tab when you have Unlimited.
Your library syncs against TMDB on a daily schedule (7 AM Mountain by default). When TMDB lists an episode with an air date on or before today, it appears under Newly Released on your Shows dashboard if you have not watched it yet.
TMDB provides a date, not a streaming release time. Netflix, Hulu, and others often drop episodes at a specific hour. An episode dated today may not be on your service until later — we label those as releasing today so you know to check back.
Newly Released on the Shows dashboard lists unwatched episodes whose air date is today or earlier. Coming Soon lists episodes with a future air date. Dismiss or mark watched directly from Newly Released when you are done with an alert.
We show watch providers from TMDB for the streaming country saved on your Account page and refresh them during sync. Availability changes by region and platform — use show details as a guide, not a guarantee of where you can stream right now. To focus cards on services you use, set up My Streaming Providers on the Streaming platforms tab.
Open a show and use the season controls to mark a season (or everything so far) watched, or toggle single episodes. Library actions are recorded in History (user menu), where eligible actions have an Undo button.
Dismiss clears the alert from New Episodes without marking the episode watched. Use the check mark to mark it watched.
Show, episode and streaming data comes from TMDB, a community database, so corrections happen there and flow into WatchNext on the next daily sync. If something still looks off after a day, tell us at [email protected] or in our Discord.
Free accounts with no activity for three months may be removed automatically during the daily sync. Premium and Unlimited subscribers are protected while their subscription is active. See our Privacy policy for details.
A free Chrome and Firefox extension that watches the video you play on a supported streaming site in your desktop browser and tells WatchNext when you finish an episode or movie, so you don’t have to mark it by hand. Install and setup steps are on the extension page.
Netflix, Prime Video, Max, Disney+, Hulu, Paramount+ and Fandango at Home, for both TV episodes and movies.
No. The extension only sees videos playing in a desktop web browser (Chrome or Firefox) where it is installed. Anything you watch on a smart TV, Roku, Fire TV, Apple TV, game console, or in a service’s phone or tablet app is not tracked automatically. Mark those episodes and movies yourself in WatchNext (or finish them in your browser instead).
An episode is marked watched when you pass about 80% of it (or it ends). A movie moves to Watching after about 3 minutes of real playback and to Finished once you pass 80%. Paused time doesn’t count toward the 3 minutes.
Not by default. It only marks things already in your library. In the extension options you can turn on auto-add, and then a finished episode of a show that isn’t in your library adds the show, and a movie you’ve watched for about 3 minutes is added as Watching. It only adds when WatchNext finds one clear match, and within your plan’s limits.
It’s an optional setting (off by default). After you’ve watched about 3 minutes of an episode, every earlier aired episode of that show is marked watched, so you can jump into the middle of a series without catching up by hand. Specials are skipped and the episode you’re watching is marked when you reach 80%. You can undo it from your History.
It uses a dedicated token that you create on your Account page, not your login, and you can revoke it anytime. WatchNext stores only a hash of the token. When something finishes, the extension sends the title, season and episode, and progress. It doesn’t read your streaming account, history or passwords. See the Privacy Policy for details.
On the tab you’re watching: amber … means it’s reading the title, green ✓ means it’s tracking (and stays green once the episode or movie is marked), red ! means it can’t read the title yet, and gray ? means you need to add your token in the extension options. If it’s red, move your mouse over the player or pause and play once so the title shows. A small note in the corner of the page can say the same, or confirm something was marked, and you can turn those notes off in the extension options.
Check that the show or movie is in your library (or auto-add is on), that you’re watching in a desktop browser with the extension installed and the token saved, and that you passed about 80%. On Netflix, Prime Video and Disney+ the title only appears while the player controls are showing, so move the mouse over the player once. If you just updated the extension, reload the streaming tab. If you watched in a TV or phone app, see above.
Streaming services and TMDB sometimes number seasons differently, or two shows share a name (like the US and UK “The Office”). When WatchNext can’t tell which one you mean, it does nothing rather than guess. Add the show yourself and the extension will use it next time.
Chrome and Firefox on desktop. Mobile browsers and other desktop browsers aren’t supported.
The extension automatically sends small, limited diagnostic reports (never your token or email) when it can’t read a player page, so we can find and fix breakage. You don’t need to do anything; updates are published as we fix things.
Clear the token in the extension options, revoke it on your Account page, or disable or uninstall the extension from your browser.
Open the Following tab to search members by display name and follow them. You then see their watch activity in your feed, limited to what each person’s privacy setting allows (private by default).
You can rate shows in your library with a 5-star (half-star) picker and add an optional review. Ratings from all members feed the WatchNext community average shown on a show, next to the TMDB and IMDb scores.
Use the share button on a show or episode to post it to X, Facebook and more, or copy the link. Shared links open a public page with a preview image, and anyone can view it without an account.
Your activity is private by default. On your Account page you can set a display name and choose whether followers or any signed-in member can see your watch activity in the Following feed.
Yes, with an Unlimited plan: Account → Export library, as JSON or CSV. It includes your tracked shows, status and progress.
Change email: Account → Email & account → enter the new address. We email a verification link to the new address, then you confirm the change while signed in. We also notify your current address. Delete account: same card → Delete my account. We email a confirmation link, then you type DELETE to confirm. Deletion permanently removes your library, watch history, ratings, follows and tokens, and frees your email. It can’t be undone, and an active Premium subscription has to be cancelled first (Manage billing). Links expire after 60 minutes. Free accounts that are inactive for 90 days are also archived automatically (Premium accounts are exempt); signing in again with the same email restores them. See the Privacy Policy.
Region and time zone: Account → Region & time (streaming availability follows your region). Theme and other preferences: user menu → Preferences. Email digest and push options are under Account → Notifications.
Your library stays. Anything over your new plan’s caps becomes Archived (not deleted) and comes back if you upgrade. The private calendar (iCal/RSS) feeds are Unlimited features and are revoked when the plan lapses.
Email [email protected] or post in our Discord community (sign in on Account to get the invite).
Premium includes up to 100 shows and 100 movies, ad-free experience, browser push notifications, series status alerts, enhanced email digest, and inactivity protection. Unlimited adds uncapped tracking, personal TV calendar with iCal/RSS, TV Time/Trakt import, library export (CSV/JSON), and WatchNext Wrapped. See the full comparison on Plans.
Every new WatchNext account gets 30 days of Premium starting at first sign-in (100 caps + Premium perks — not Unlimited exclusives). No payment method is required. When the trial ends, your account returns to the free tier (50 shows + 50 movies) unless you subscribe. Trial access is offered once per account.
Sign in and open Account or the in-app Plans tab. New paid subscriptions use Stripe Checkout. If you already have Premium and upgrade to Unlimited on the same billing interval (monthly→monthly or yearly→yearly), we update your existing Stripe subscription and charge only the prorated difference for the rest of the period. Use Manage billing to cancel, update payment, or download invoices. Cancellation stops future charges; paid access continues until the end of the paid period. After cancellation, if you have more than your new tier’s caps, over-cap titles are archived (not deleted).
No. WatchNext subscriptions are non-refundable. We do not refund or credit partial billing periods, unused time, upgrades, or accidental renewals. Cancel anytime via Manage billing to stop future charges; access continues until the end of the current paid period. See our Terms of Service.
Both are opt-in on your Account page. The morning digest sends at most one email per day when there is something new (or a Premium series status update). Push requires Premium, HTTPS, and a supported browser — enable it from Account after granting browser permission.
App, account, or Premium feature questions: [email protected] or our Discord community (sign in on Account to get the server invite).
Payment method, invoices, or subscription changes: use Manage billing on your Account page (powered by Stripe).
Legal & privacy: Privacy policy · Terms of Service