What is WatchNext?
WatchNext is a web app for tracking TV shows across streaming services. Add shows to your library, mark episodes watched, see new and upcoming episodes, and find where to stream — powered by TMDB metadata.
Frequently asked questions
Last updated: June 9, 2026
Quick answers about WatchNext, Premium, and where to get help.
Support & billing help
For questions about the app, your library, Premium features, or account access, email us:
Billing & payments are processed by Stripe. We do not store your full card number. Most payment, invoice, and subscription-management questions are handled in Stripe’s secure billing portal or by Stripe support — see the table below.
Privacy-specific requests (do-not-sell, data deletion, etc.) are covered on our Privacy policy page.
Contact Stripe vs WatchNext
| Topic | Contact |
|---|---|
| Update card or payment method | Stripe — Account → Manage billing |
| Cancel or renew Premium | Stripe — billing portal (Premium stays active until period end) |
| Download invoices or receipts | Stripe — billing portal or email receipts from Stripe |
| Failed or declined charges | Stripe first; email us if Premium did not activate after a successful payment |
| Refund requests | Stripe / our Terms — subscriptions are non-refundable for partial periods |
| Disputed or unrecognized charges | Stripe or your bank; include Stripe receipt details if you contact us |
| Premium not unlocked after paying | WatchNext — tv@watchnext.app with the email on your account |
| Magic link / sign-in problems | WatchNext — tv@watchnext.app |
| Missing episodes, wrong show status, sync issues | WatchNext — tv@watchnext.app |
| Push notifications or email digest | WatchNext — check Account settings first, then email us |
Getting started
Is WatchNext free?
Yes. The free tier lets you track up to 10 shows with core features. Premium removes the cap, removes ads, adds export, push alerts, series status notifications, and inactivity protection.
How do I sign in?
Enter your email on the sign-in page. We send a one-time magic link — no password. The link expires in 15 minutes and works once. First-time sign-in creates your account automatically.
Do I need to install an app?
No. WatchNext runs in your browser at watchnext.app. You can install it as a PWA (Add to Home Screen) on mobile for an app-like experience and optional push notifications on supported devices.
Tracking & sync
How does WatchNext know when new episodes are out?
Your library syncs against TMDB on a daily schedule (7 AM Mountain by default). When TMDB lists an episode with an air date on or before today, it appears under New Episodes if you have not watched it yet.
Why does an episode say “Releases today” but I cannot watch it yet?
TMDB provides a date, not a streaming release time. Netflix, Hulu, and others often drop episodes at a specific hour. An episode dated today may not be on your service until later — we label those as releasing today so you know to check back.
What is the difference between New Episodes and Coming Soon?
New Episodes lists unwatched episodes whose air date is today or earlier. Coming Soon lists episodes with a future air date. Dismiss or mark watched from New Episodes when you are done with an alert.
Are streaming providers always accurate?
We show US watch providers from TMDB and refresh them during sync. Availability changes by region and platform — use show details as a guide, not a guarantee of where you can stream right now.
Will my account be deleted if I stop using WatchNext?
Free accounts with no activity for three months may be removed automatically during the daily sync. Premium subscribers are protected while their subscription is active. See our Privacy policy for details.
Premium & notifications
What does Premium include?
Unlimited tracked shows, ad-free in-app experience, library export (CSV/JSON), browser push notifications, in-app alerts when a show ends or is cancelled, enhanced email digest content, and inactivity protection. See the full list on Premium or in-app under the Premium tab.
How do I upgrade or cancel Premium?
Sign in and open Account. Subscribe with Stripe Checkout, or use Manage billing to cancel, update payment, or download invoices. Cancellation stops future charges; Premium access continues until the end of the paid period.
How do email digest and push notifications work?
Both are opt-in on your Account page. The morning digest sends at most one email per day when there is something new (or a Premium series status update). Push requires Premium, HTTPS, and a supported browser — enable it from Account after granting browser permission.
Still need help?
App, account, or Premium feature questions: tv@watchnext.app
Payment method, invoices, or subscription changes: use Manage billing on your Account page (powered by Stripe).
Legal & privacy: Privacy policy · Terms of Service